General terms and conditions of use and sale

These general conditions regulate (A) the use by the user (“User”) of the website (“Website”) made available by Luxo Time Firenze S.r.l., with registered office in Firenze, via Porta Rossa n. 75/R, fiscal code and VAT number IT07318050486, registered with the Register of Enterprises of Firenze, REA n. 695303 (“Luxo Time”), as well as (B) the provision by Luxo Time to the User of:

  1. the watches available for sale on the Website (“Products”), in accordance with the following terms of sale;
  2. the ancillary services that might be necessary to deliver the Products (“Services”), in accordance with the following terms of sale. 

A. Conditions of use of the Website

1. User registration 

The Website is freely available on the Internet, subject to any restriction imposed by the User’s browser or web surfing interface.

If the User wishes to purchase the Products via the Website, they shall register on the Website. In order to complete the registration on the Website, the User must (a) create an account by entering the required data; (b) read and accept these terms and conditions; and (c) read the privacy policy, providing the relevant consent, if needed. 

By accepting these terms and conditions, the User represents and warrants that all information submitted is true and accurate and agrees to keep such information updated and correct. 

2. Using the Website

The Use of the Website is personal, and therefore the User agrees not to disclose their login credentials to any third party. The User agrees to take all necessary precautions to ensure that the password remains secure and confidential and agrees to change it and inform Luxo Time immediately if they have reason to believe that any third party has knowledge of the password, or if the password is, or allegedly is about to be, used in an unauthorized manner. The User acknowledges and agrees, to the extent permitted by applicable legal provisions, to be responsible for all activities that will be carried out through the Website with their account and password. The User shall not use the Website in such a way as to cause disruption, damage, or malfunction to the Website and/or the services provided through the Website, or for fraudulent purposes, to commit illegal activities, or to cause disruption or harm. Luxo Time reserves the right to prevent access to the Website and/or to suspend or terminate the User's account if the User's behavior constitutes a justified reason for doing so. This will be done, in particular, in case of violation of the applicable regulations and contractual provisions.

The User must be at least 18 (eighteen) years of age to use the Website. The Website is not intended and is not suitable for use by underage people, and Luxo Time will not be held responsible for use of the Website in violation of this clause.

Access to the Website may involve fees charged by third parties, such as Internet service provider fees or any other costs, which remain the User's responsibility.

3. Intellectual property rights 

Intellectual property relating to the Website, its functionality, and/or the information contained therein (including, but not limited to, notices, disclaimers, data, text, audio, images, graphics, video, software, processes, distinctive marks, codes, or other material), rests with Luxo Time or with third parties who have granted Luxo Time the relevant economic exploitation rights. The User agrees not to modify, distribute, decrypt, perform, copy, reproduce, transfer, transmit, display, publish, license, create derivative works from, or sell or resell any information, software, distinctive sign, product or service obtained from or through the Website. 

B. Conditions of sale of the Products and of provision of the Services

1. How to purchase the Products

In order to purchase a Product, the User shall place an order (“Order”). 

Orders can be placed alternatively in the following ways:

  1. via the Website;
  2. contacting Luxo Time, by sending a message on WhatsApp or calling the following number: 0039-328 8396307, from Monday to Saturday, from 10.00 to 13.00 and from 15.30 to 19.00 (Italian time);
  3. at Luxo Time store, in Firenze, via Portarossa 75/R 50123.

After receiving the Order, Luxo Time may – at its sole discretion – accept it or refuse it. 

The contract between the User and Luxo Time concerning the Products (“Contract”) is concluded upon written confirmation of the acceptance of the Order, regardless of how the Order has been placed. The conclusion of the Contract is also subject to the User’s payment of the price of the Product and to the acceptance of these terms and conditions.

The availability of a Product on the Website and/or in the store does not constitute a contractual proposal.

2. Price of the Products; payment methods

The price of the Products is as indicated on the Website and it includes VAT. 

With reference to Orders placed pursuant to Article 1 (a) of these conditions of sale, the price of the Products can be paid in accordance with the following means of payment: 

  1. bank transfer to the bank account details that will be communicated, upon request by the Customer, by Luxo Time after the acceptance of an Order selecting such means of payment;
  2. credit cards (those accepted by Luxo Time, as indicated on the Website);
  3. buy-now-pay-later services, as available through the Website, provided that the User accepts the relevant third parties’ terms and conditions. 

With reference to Orders placed pursuant to Article 1 (b) and (c) of these conditions of sale, the price of the Products can be paid by bank transfer or credit cards (those accepted by Luxo Time, as indicated in the store).

Regardless of the means of payment selected by the Customer, Luxo Time will schedule the delivery of the Products only upon receipt of the purchase price.

3. Delivery of the Products

Luxo Time makes reasonable efforts to select the best couriers to deliver the Products to the Users that bought them in accordance with these terms of sale, to the address communicated by the User at the time of the registration on the Website or the other address that shall be communicated timely and, in any case, before the delivery has been scheduled. 

Upon acceptance of the Order and receipt of payment, Luxo Time will share with the User the relevant information regarding the courier, as available. Usually, Users will be able to monitor the delivery of the Products.

Should any problems arise regarding the delivery of the Products, the User may contact the courier directly.

The User acknowledges that Luxo Time is not able to deliver the Products, due to applicable restrictions, to these countries. If the User requests a delivery to such countries, both parties may withdraw from the Contract without notice, being agreed between the parties that in this respect Luxo Time will not be liable for any losses or damages suffered by the User.  

The Uses also acknowledges that list of the countries where the Products will not be delivered is subject to changes, reflecting any updated in the applicable law; therefore, the User undertakes to regularly monitor the list and the link the has been provided, and in any case before placing the Order.  

4. Custom duties

In case of delivery of the Products outside of Italy, the User may be subject to import duties and taxes, payable once the package reaches the specified destination. Any additional customs clearance costs will be the User’s responsibility. 

Luxo Time has no control over these costs and cannot predict the amount. Customs policies vary widely from country to country, so the User should contact their local customs office for more information. 

The User also acknowledges that, when placing Orders on the Website, they are considered an importer and are therefore required to comply with all laws and regulations of the country in which they will receive the Products.

5. Right of withdrawal

The User has the right to withdraw from the Contract, within 14 (fourteen) days from the purchase of the Product pursuant to and in the forms set forth in Article 52 of Legislative Decree No. 206/2005, provided that the Product has not been damaged in any way and that it is returned along with all the documents and packaging that were provided to the User at the time of the delivery.

In this case, the User is entitled to a refund of the price of the Product. 

Notice of withdrawal may be submitted to Luxo Time via e-mail to Alternatively, the User may send a registered letter with return receipt to the address indicated in the epigraph or a certified e-mail (“PEC”) to, unequivocally indicating the intention to withdraw from the Contract. The User may use the following withdrawal declaration form, duly filled in: “I, the undersigned [______] declare that I withdraw from the contract concluded on [______] between me and Luxo Time S.r.l., concerning the Product [______]”.

6. Customer Service

Luxo Time makes customer service available to Users via WhatsApp or phone call from Monday to Saturday, from 10.00 to 13.00 and from 15.30 to 19.00 (Italian time). 

7. Legal warranty; limitations of liability

With respect to the Products, the User benefits from the legal guarantee of conformity to which Luxo Time, as seller, is bound by law (“Legal Warranty”). The Legal Warranty guarantees the Products against defects of conformity with respect to the descriptions displayed on the Website or on Luxo Time’s social network accounts, or with respect to the Contract, granting the User the remedies provided by law. The User must report the lack of conformity within a period of two months after discovery. Luxo Time is not liable in case of insubstantial differences between the Products and the descriptions displayed on the Website or on Luxo Time’s social network accounts, having regard to the second-hand nature of the Products, which the User fully acknowledges, neither for violations of the Vademecum.

Except in the case of willful misconduct or gross negligence, Luxo Time is solely liable for any direct and foreseeable damages at the time of the conclusion of the Contract. Therefore, Luxo Time shall not be liable for any losses incurred, lost profits, or any other damages that are not an immediate and direct result of its breach or that were not foreseeable at the time of the conclusion of the Contract. 

Luxo Time is in no way responsible for the fulfillment of obligations to third parties, such as – in particular – User’s clients.

8. Processing of User's Personal Data

As part of the Contract, certain personal information about the User is collected, including – by way of example – the User’s first and last name, address, telephone number, and e-mail address. Users’ personal data are processed for the performance of the Contract and for the other purposes listed in the privacy policy, subject to the User’s express consent or other legal basis for processing specified therein.

The User has the right, at any time, to obtain information on the storage status of its personal data and to request its deletion to the extent permitted by applicable law. The procedures for exercising the User's rights under applicable data protection legislation and other relevant information are contained in the privacy policy.

9. Changes to the conditions of sale

Luxo Time reserves the right to modify the Website and these general terms and conditions at any time to offer new products or services, or to comply with legal or regulatory requirements. The Contract will be governed by the general terms and conditions in effect at the time of the conclusion of the Contract, unless changes are required by applicable law or competent authorities. Should any provision of these terms and conditions or of the Contract be held invalid, void, or for any reason unenforceable, such condition shall not, however, affect the validity and enforceability of the other provisions.

10. Applicable law; jurisdiction

These general conditions and the Contract are governed by Italian law. In the event that a User is a citizen of the European Union, the consumer protection provisions of the Member State of residence of the User shall apply. In any case, the application of the United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention of April 11, 1980) is expressly excluded. Any dispute relating to the interpretation or execution of these terms and conditions or the Contract shall be submitted to the exclusive jurisdiction of the court in which the User resides.